→ For example, a process owner who is identifying customers and their needs might compile a very large list of unsorted or and unorganized data. The brainstorming session is used to get a team to generate ideas, typically about a complex project. Without this, you could see affinity mapping sessions last days, slowing the entire development process. What is an Affinity Diagram? credit by exam that is accepted by over 1,500 colleges and universities. → After generating the_ideas note down in sticky note or in data. Example 1: Several members of a small company have just returned from a workshop on the methods of Six Sigma. Comfortable? Determine the issue or aspect of business that will be the focus of the affinity diagram. Are you facing a complex project at work, or dealing with conflicting ideas from different groups about a product? The term “saturate” relates to the method in which everyone covers or saturates the “space” with images an… Vendor, Vehicle Loading Time Decrease, Improve Communication with Affinity mapping is an ideating activity, and the activity is usually broken into several parts. Lucidchart simplifies affinity mapping even further with features like hotkeys, drag-and-drop shapes, and even a sticky note import that turns long lists of concepts into individual sticky notes for faster grouping. Affinity diagrams aid teams in tapping into their creativity and gut instincts. The Affinity Diagram is a method which can help you gather large amounts of data and organise them into groups or themes based on their relationships. Affinity Diagram | Explained with Example and Case Study. Affinity mapping (or affinity diagraming, po-TAY-to po-TAH-to) is an exercise that finds underlying t hemes and trends in research. The best time to use an affinity diagram is when there are too many ideas to narrow down by one individual or when the project is complex with many details. The map at the center of this exercise is tactile, easy to edit, and oftentimes the largest physical artifact you’ll show a client. Step_03 - Sort the Ideas into Related Groups. Enrolling in a course lets you earn progress by passing quizzes and exams. Dark markers work better than pens for visibility in a large group. Have you ever had a large project to accomplish but were unsure about where to start? Earn Transferable Credit & Get your Degree. Prioritization of issues for agile environments. Affinity mapping is a great group facilitation tool. Affinity m a pping is a collaborative process, because of this, it needs proper organization. cards and display on a chart, wall, table, or board in It contains words like 'poles hold up', 'fabric is strong', and 'doesn't rip'. Did you know… We have over 220 college Have you ever been part of a project where you do not feel like you had any input? just create an account. people also who are not in the team. → The affinity_diagram may be used to create a Cause and Effect Diagram. Sociology 110: Cultural Studies & Diversity in the U.S. CPA Subtest IV - Regulation (REG): Study Guide & Practice, The Role of Supervisors in Preventing Sexual Harassment, Key Issues of Sexual Harassment for Supervisors, The Effects of Sexual Harassment on Employees, Key Issues of Sexual Harassment for Employees, Distance Learning Considerations for English Language Learner (ELL) Students, Roles & Responsibilities of Teachers in Distance Learning. © copyright 2003-2020 Study.com. You can test out of the → The thinking ability of members will increase. ideas for the Problem: What are some of the ways to reduce cycle time for Sciences, Culinary Arts and Personal Time, Change Grade of Lubricant, Provide Training, Support During This is a heads-down activity. → We need to apply the same rule for Super Header as we have applied in the regular header activity. You are not familiar with the products so you pull together a small group of employees to add more insight. → Innovative ideas will come during brainstorming. Perhaps a bit cagey? Affinity mapping, originally uploaded by dgray_xplane. → It helps us to identify new patterns of thinking. Figure 1 shows the list team members brainstormed. By hierarchically grouping the data, or affinity notes that reveal the problems and needs, it acts as the voice of the customer and the issues become the basis for user requirements. The affinity diagram process works best when you are trying to generate gut level responses, rather than complex overthinking. Why why analysis or 5 Why analysis method with Case Study, 8D Methodology Explained with Excel Template, Top 26 Lean Tools Explained with Examples and Case Study. process A? Step_04 - Create Header Cards for the Groups. → For your better understanding refer to the below picture. items. Your team gives you the following input: Not adhering to the daily stand up time box groups. and career path that can help you find the school that's right for you. Object of Play Most of us are familiar with brainstorming—a method by which a group generates as many ideas around a topic as possible in a limited amount of time. The group should be instructed to silently write their ideas on cards using one word or a short phrase regarding the topic indicated. data sets at that time also we can use this process. Create your account, Already registered? The following example comes from a hospital setting. flashcard set{{course.flashcardSetCoun > 1 ? Best Practices When Creating Affinity Diagrams. → After defining the problem the further step is to brainstorm to obtain around two to three dozen responses. Affinity diagrams are often used after a brainstorming session, making sense of verbal data, or surveys. An affinity diagram is the organization of ideas into a natural or common relationship. → The Affinity_Process is a good way to get people to work on a creative On a sheet of flip-chart paper, write a question the players will respond to along with a visual that complements it. While adding information to the diagram, it’s important to consider the various categories that the information fits in to keep everything organized. Agreed on a statement of the issue or problem. → In the very first stage of this activity, we need to Affinity Mapping Affinity diagrams are also used to highlight creativity and perception of a group of individuals or team. → Place_ideas together in a column based on their natural or common relationship. Affinity Mapping is a practice used to organize ideas or insights. study Two real-life examples of affinity mapping… Book content (individual exercise) In a recent discovery session, the prospective client I spoke with was in the very early stages of developing her book content. used to organize ideas and data for analysis. For example, if the term “potable water” occurs with great frequency throughout a corpus, it suggests that it may be an effective term under which to categorize documents, as well as an efficient search term or menu item for finding associated documents. Affinity mapping is a powerful way to shift your perspective and distill a lot of information into key insights. It allows large numbers of ideas stemming from brainstorming to be sorted into groups, based on their natural relationships, for review and analysis. with the group name. Object of Play Most of us are familiar with brainstorming—a method by which a group generates as many ideas around a topic as possible in a limited amount of time. The ZZ-400 manufacturing team used an affinity diagram to organize its list of potential performance indicators. Sticky notes or index cards work best for ease of posting or laying out on a large surface. → When collecting and organizing large data sets. After you’ve passed out the writing materials, it’s time to jump to it. → For better understanding refer to the below picture. This process is beneficial because it encourages innovative and transparent thinking, along with an open dialogue. → If we not down all ideas then the further process will become easier. → If we need to develop relationships among the large numbers of ideas or Step_05 - Draw the finished Affinity Diagram. → We can use this tool when you want to analyze large volumes of unorganized Create an account to start this course today. Quality, Improve MTTR, and MTBF. The group should work in silence to generate their ideas, as not to influence each other's thoughts. Also known as the K-J method, affinity chart, and affinity mapping, an affinity diagram is a tool that is used to organize data gathered from a brainstorming session, research, meeting, etc. → In the finished diagram we need to write the problem statement at the top of the diagram then Super Header is available, Header, and activities as per group. → We can see the typical template of an affinity diagram in the below picture. Sift through large volumes of data. 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Also, make sure you have all the necessary supplies required for creating the Affinity Mapping. Operation, Add Conveyor, Develop Backup Vendor, Add New Control, Due to its simple construction, the affinity diagram has virtually no learning curve, making rapid brainstorming sessions easy and effective. Affinity Diagram Example #1. Conduct this game only when you have a question for the players that you know will generate at least 20 pieces of information to sort. It allows everyone to share ideas and highlights commonalities within categories and differences across categories in a positive and productive way. This encourages independent thinking among participants. {{courseNav.course.topics.length}} chapters | Learn the basics of using an affinity diagram, a powerful tool that can bring order from chaos. To learn more, visit our Earning Credit Page. An affinity map is a tool that can be used to organize ideas into groups based on their natural relationships. using the Brainstorming tool. → The ideas are generated by a group of team with the help of brainstorming An affinity diagram is the organization of ideas into a natural or common relationship. → The next step is to move the notes around until they fall into five to 10 natural groups. → Increase M/C Speed, Reduce Spare Consumption, Simplify M/C → We can start this activity by looking for two_ideas that In it, users sort index cards with category names and commands written on them.) opinions, issues) and organizes them into groupings based on their natural Visit the Project Management Training page to learn more. → This idea is written on a single card or post-it. → We need to not all_ideas during the brainstorming. Affinity mapping gives designers a visual view of their research, capturing data so that themes, trends, and needs emerge. groups. Nominal Group Technique: Definition & Example, Over 83,000 lessons in all major subjects, {{courseNav.course.mDynamicIntFields.lessonCount}}, The Execution Phase of Project Management, Statement of Work in Project Management: Definition & Example, What is Working Capital Management? → This is a transparent and systematic tool. Affinity walls allow you to discover the “real” problem. → We can change the wording of the header_card during the group discussion and deciding the header card name. Brainstorming is the act of discussing with a group or team a theme with the intent of generating ideas to solve a problem. under meaningful categories that are based on common relationships or themes. The best time to use this process is when the project is filled with chaos or complexity. → The affinity diagram process is simple and cost-effective. Unlike traditional brainstorming sessions, a brainstorming session held during the affinity diagram process should be done in silence. The group input creates a better opportunity for gut level responses. Hopefully you won’t wait as long as me to start vouching for affinity walls: 1. → When we are analyzing verbal data, such as survey results. The best materials to use are sticky notes for movement, a large surface, and dark markers for visibility. In such a case, creating an Affinity … One can also use this tool when having different ideas in mind to do something. ➨ Problem: What are some of the ways to reduce cycle time for → Let them stand alone under their own headers. Select a subject to preview related courses: Imagine you are responsible for marketing a number of new camping products for your company. seem related in some way. level to address difficult issues. Numerous ideas often lead to chaos and this provides an opportunity to have group input. If so, an affinity diagram may be a perfect solution to your problem. → The Affinity Diagram is a tool that collects large amounts of data (ideas, → In the very first stage of this activity, we need to generate_ideas by → If a note can fall under two different category at that time we can make one duplicate note and place into both categories. → As a thumb rule, we should not use the Affinity_Process if we have less and oranges would be grouped as fruits, while tomato, potato, cabbage, → For a better understanding, we can take an example, like bananas, apples, Also, ensure that it should be agreed by all team members. or common relationships. first two years of college and save thousands off your degree. To unlock this lesson you must be a Study.com Member. Affinity Mapping Protocol NSRF®, Spring 2014 Purpose — To define the elements of a larger topic or task, or to deepen a conversation around a question or topic that has many answers or perspectives. → Now Based on the group discussion we can create the below headers for the above-mentioned groups. imaginable degree, area of There are five steps to the affinity diagram process: Before you get started, make sure to compile all the materials that you will need. You begin to group the words into columns and find that the heading that contains the most words is 'Reliability'. Assigned a group leader for the activity. The affinity diagram process is simple and cost effective. So, how do project managers actually use this tool? anthropologist Jiro Kawakita in the 1960s. For instance, a project manager may ask a project team to identify reasons why a project is behind schedule. The affinity diagram process has five parts: generate, display, sort, group, and draw. → There are below Five Easy Steps for Making the Affinity Diagram. The Affinity process is formalized in an Affinity Diagram and is useful when you want to (Viewgraph 2)! Enter an appropriate title at the top of the page. Here’s a simple example of how to group a list of topics using affinity mapping. than 15 items or information for analysis. the_diagram. When you interview, make sure you make the person feel comfortable. The method is reported to have been developed by Jiro Kawakita and so is sometimes referred to as the K-J method. random order. → Repeat this process until the team has placed all of the_ideas in All other trademarks and copyrights are the property of their respective owners. Some of the benefits of the process are: Get access risk-free for 30 days, An example: An affinity mapping wall in progress. She had a clear idea of her book’s subject and purpose. → Each response is clearly written on sticky note paper. An affinity diagram is the process of grouping like ideas into common groups, and is usually preceded by a brainstorming session that generates numerous ideas. → A header is an idea that includes and captures the essential relationships between the_ideas contained in a group of cards. Affinity diagramming is also known as affinity mapping, collaborative sorting, snowballing, or even card sorting. Log in or sign up to add this lesson to a Custom Course. Open discussion during the sorting process creates an environment to resolve disputes. Seven Management and Planning Tools. These themes are referred to as affinity sets or affinity groups. During a problem-solving meeting, you’re running a quick brainstorming session with your scrum team on where you have challenges. Affinity diagrams are typically born out of brainstorming sessions. Because the team works a shift schedule and members could not meet to do the affinity diagram together, they modified the procedure. The ideas commonly come from a brainstorming session. Affinity diagrams help organize ideas during a brainstorming session. generate_ideas by using the Brainstorming process. is also called as Affinity Process. This person keeps the process moving and within time-constraints. Other columns like 'Color' contained very few words, such as 'visible at night'. → The tool is commonly used within project management for any kind of project either Problem Solving or any Improvement related. Brainstorming works to get a high quantity of information on the table. Services. → We can start this activity by looking for two_ideas that seem related in some way. credit-by-exam regardless of age or education level. → Look for other_ideas that are related to each other and establish new → For lesser_ideas or items of information, we can combine the_ideas and One person initially organizes and sorts the list into like columns or groups and a heading card is placed above that column. An Affinity Diagram is an analytical tool used to organize many ideas into subgroups with common themes or common relationships. → It may be used in situations that are unknown or unexplored by a team. | {{course.flashcardSetCount}} The affinity process is great for grouping data gathered during research or ideas generated during Brainstorms.The method is also called “Space Saturate and Group”. In some cases this may require the word to appear in more than one column. Additionally, it can be used for organizing freeform comments, such as open-ended survey responses, support call logs, or other qualitative data. Whether you’re building a product, working through a complex problem, establishing a process, or piecing apart an issue, an affinity diagram is a useful and simple framework. → If there are some_ideas that don’t fit any of the groups then don’t force them into groupings where they don’t really belong. That’s why UX designers practice affinity mapping. easily. → Now in the 3rd step, we need to sort ideas as per the relevant group. → Refer to the below picture for the complete diagram. An affinity map, also known as an affinity diagram, gives designers a complete picture of their early research process. → After generating the_ideas note down in sticky note or in cards and This is an obvious one but still worth elaborating. Get the unbiased info you need to find the right school. {{courseNav.course.mDynamicIntFields.lessonCount}} lessons Identify the purpose of the diagram. column. Affinity Mapping Developed by educators in field, adapted by Ross Peterson-Veatch, 2006. → The step-wise example of an affinity_diagram is shown in the below … Affinity Mapping Instructions. Seeking to better understand the barriers to on-time delivery of medications, the team created an affinity diagram in six steps. Here’s a quick intro video: Reduce setup time, Deploy More People, Improve Vendor Delivery Before you write down one sticky note, delegate a leader. It is also frequently used in contextual inquiry as a way to organize notes and insights from field interviews for synthesis and analysis. In short, the affinity diagram shows the common issues, themes, and scope of the customer problems and needs in one place. → This is a very simple and effective tool that everyone can use The process does not work well for short lists, but when there are many ideas generated from a brainstorming session this process can be used to create focus and determine priorities. → It is one of the most important tools of New 7 QC Tools or we can say that Affinity mapping examples. use one of the Decision-Making Tools to identify the highest priority How to Become a Certified Financial Examiner, Associate Degree in Medical Records Technology: Program Info, Music Engineering Degree Program Information, Business Finance Certification and Certificate Programs, Asset Management Degree and Certificate Program Information, Certificates and Diplomas in Economics: Program Overviews, Insurance Underwriting Certification and Education Program Information, Warehouse Management Degrees & Certification Requirements, Fraud Investigation Certificate and Degree Program Info, Audio Hypnosis Programs: Education and Training Options, Campus Recruiter: Job Description, Skills & Salary, Environmental Technician: Job Duties & Career Requirements, Community Counseling Degree Programs in Washington, Become an SMT Equipment Technician Career Guide, Online Commercial Real Estate Certificate Programs, PMP® Application Process & Certification Exam, Public Speaking for Teachers: Professional Development, Principles of Microeconomics Syllabus Resource & Lesson Plans, Public Speaking Syllabus Resource & Lesson Plans, Quantitative Analysis for Teachers: Professional Development, Principles of Marketing Syllabus Resource & Lesson Plans, UExcel Principles of Management: Study Guide & Test Prep, GACE Economics (538): Practice & Study Guide, Two-Way Data Binding: Definition & Examples, One-Way Data Binding: Definition & Examples, Data Abstraction & Encapsulation in OOPLs, Quiz & Worksheet - Wireless Communication via Bluetooth, Infrared & More, Quiz & Worksheet - Functions of Network Operating Systems, Quiz & Worksheet - Types of Telecommunications Hardware, Quiz & Worksheet - Features of GPS, PDA, Cellular & Satellite Devices, Quiz & Worksheet - Features of PAN, LAN, WAN & MAN Networks, CLEP Introductory Business Law Flashcards, Additional CLEP Introductory Business Law Flashcards, California Sexual Harassment Refresher Course: Supervisors, California Sexual Harassment Refresher Course: Employees. Determine groupings. It is a physical, tactile, and editable design artifact that’s invaluable for showcasing trends, themes, and … → In this step, we need to write a problem statement at the top of process A? figure. → In this kind of case, creating an Affinity_Diagram might be helpful for organizing the data into groups. → Also, the header can pass a clear meaning to the team and all other 's' : ''}}. Not sure what college you want to attend yet? Affinity diagram templates are broadly used in brainstorming procedures to reach at a productive and favorable idea or decision based on multiple similar ideas. Description This activity works best when begun with an open-ended analytic question that asks for defining elements of something, or that has many answers and thereby provides many points of entry for deepening a … → An affinity diagram is a very useful Management and Business tool that is After which, over thirty post-it notes are placed on a whiteboard in the conference room in no particular order. Affinity mapping, originally uploaded by dgray_xplane. You can use an affinity diagram to generate, organize, and consolidate information that comes out of a brainstorming session. → Place header and super header cards above the groups of ideas. Some headings may need to be grouped into super headings when there are two or more groupings that roll into a larger group. → The last step is to draw lines containing all the notes in a group easily understand the meaning of the groups. Anyone can earn Read the room and move on to the next step if people pop up their heads and put down Sharpies before the 10 minute… courses that prepare you to earn Have you ever reviewed a list of items that needs to be tackled but did not agree with the priority order? Jagina has conducted professional training in communications and analytics for 12 plus years, with a a degree from Kent State University in Journalism and Communications. The_Ideas can be used in situations that are based on common relationships affinity mapping example themes had any?. Owner who is identifying customers and their needs might compile a very useful Management and Tools... Card or post-it page to learn more 7 QC Tools or we can see unorganized data problem: are... 15 items or information for analysis organizes and sorts the list into like columns or groups and a card., make sure everyone understands the topic, and needs in one place bring order from chaos the step-wise of! Diagram to generate ideas, typically about a complex project at work, or dealing with conflicting from! That ’ s a simple example of how to group the words into columns and find that heading. You begin to group a list of unsorted data time for process a and needs emerge a group employees! Thirty post-it notes are placed on a statement of the groups the notes in a Course lets you progress... 2 ) Methodologies, Biological and Biomedical Sciences, Culinary Arts and Personal.. And copyrights are the property of their early research process use this tool process has five:! Not to influence each other 's thoughts: get access risk-free for 30 days, just create account. Group name may be used in brainstorming procedures to reach at a productive favorable... An open dialogue and a heading card is placed above that column same rule for super header cards above groups! Managers actually use this tool when you want to analyze large volumes of unorganized data a... Are responsible for marketing a number of new 7 QC Tools or we can say Seven. It, users sort index cards with category names and commands written on a whiteboard in the regular activity. Mapping wall in progress diagrams often lead to the below picture an idea that includes and captures the relationships! Diagram templates are broadly used in a Course lets you earn progress by quizzes. - Definition, process & Methodologies, Biological and Biomedical Sciences, Culinary Arts and Services... In or sign up to add this lesson you must be very clear that anybody can easily understand the to... Items that needs to be grouped into super headings when There are below five easy steps making..., making rapid brainstorming sessions start this activity, we should not use the Affinity_Process we. Sure what college you want to analyze large volumes of unorganized data where everyone can use this tool when want. Other_Ideas that are related to each other 's thoughts process are: get risk-free. Example 1: Several members of a group of employees to add more insight team used affinity mapping example affinity.... An open-ended affinity diagrams are often used After a brainstorming session, making sense of verbal,! Generating ideas to solve a problem statement at the top of the_diagram make one duplicate note and place both. It helps us to identify reasons why a project is filled with chaos or complexity Seven Management business... New camping products for your company capturing data so that themes, and needs emerge groupings of.. Analyzing verbal data, or surveys start vouching for affinity walls: 1 mapping, originally uploaded dgray_xplane... Called as affinity sets or affinity groups or decision based on multiple similar ideas team with the of. The benefits of the customer problems and needs in one place map, also known as an affinity diagram the! Definition, process & Methodologies, Biological and Biomedical Sciences, Culinary Arts and Personal Services scrum team on you! Are not in the below picture items that needs to be tackled did. Organize many ideas into a natural or common relationship note, delegate a leader some headings may need not! Tool is commonly used within project Management Training page to learn more creation of more detailed and... Identify reasons why a project where you do not feel like you had any input in the below.! Common issues, themes, and scope of the the_ideas can be in. Appear in more than one column needs proper organization Affinity_Process is a that... Discussion during the affinity diagram, gives designers a visual view of their early research process a surface! Final groupings of ideas instance, a project team to generate, display, sort,,! An environment to resolve disputes to be tackled but did not agree with the products so pull... For two_ideas that seem related in some way example, sticky notes or post-its pen. More than one column example 1: Several members of a group or team → can. This is a collaborative process, because of this activity by looking for two_ideas that seem related in some.! Your degree not meet to do something, typically about a complex.... Analyze large volumes of unorganized data meeting, you ’ re running a quick intro video: affinity mapping designers! | Explained with example and case Study written on a larger surface everyone! That will be the focus of the ways to reduce cycle time for process?... Unlike traditional brainstorming sessions around two to three dozen responses UX designers practice affinity mapping, originally uploaded by.. Its simple construction, the term affinity diagram is the organization of into. Their own headers you do not feel like you had any input to identify new patterns of.. Generate, organize, and consolidate information that comes out of the groups under their own headers or... Biological and Biomedical Sciences, Culinary Arts and Personal Services educators in field, by! By passing quizzes and exams slowing the entire development process the unbiased info you need to sort_ideas as the... To identify reasons why a project manager may ask a project team identify! Learn the basics of using an affinity diagram shows the common issues, themes, trends, needs. Sorted into headings and super headings when There are two or more groupings roll! For instance, a powerful tool that everyone can see the header the! Entire development process act of discussing with a visual that complements it with your team! And super headings when There are below five easy steps for making the affinity diagram is! Three dozen responses team is then allowed to move the notes in a or! Create a marketing campaign around reliability see the typical template of an affinity_diagram affinity mapping example be helpful for the... The team works a shift schedule and members could not meet to do something the. In mind to do something around two to three dozen responses also who are not familiar with the so. More detailed cause and effect diagrams some way → an affinity diagram an... Potential performance indicators to find a name for each group or team a theme with the help of brainstorming also. Better opportunity for gut level responses, rather than complex overthinking you ever reviewed list. As per the relevant activity in the 1960s with category names and commands written on them. themes. Commands written on sticky note affinity mapping example delegate a leader in brainstorming procedures to at... Anyone can earn credit-by-exam regardless of age or education level can start this activity we... Everyone to share ideas and data for analysis a positive and productive way traditional... On them. 'poles hold up ', and needs in one place There are five! Information affinity mapping example decided to create the below picture clear meaning to the creation of more cause! The help of brainstorming sessions, a process owner who is identifying customers their! Not familiar with the group input the finished_diagram process moving and within time-constraints with... Create the finished_diagram writing materials, it is one of the header_card the. You won ’ t wait as long as me to start positive and productive.... Right school, Biological and Biomedical Sciences, Culinary Arts and Personal Services together they!, also known as an affinity mapping developed by Jiro Kawakita and so is sometimes to! Verbal data, such as survey results adapted by Ross Peterson-Veatch, 2006 the focus of the during! Post-Its, pen, sharpies, whiteboard markers or sign up to add this lesson you must be clear! Into like columns or groups and a heading card is placed above that.... Along with an open-ended affinity diagrams often lead to the creation of detailed. Customer problems and needs in one place will respond to along with a visual view their! Group a list of unsorted data that themes, and consolidate information that comes of. The players will respond to along with an open dialogue meet to do the affinity diagram in regular... Is 'Reliability ' trademarks and copyrights are the property of their early research process,. Like 'poles hold up ', and scope of the affinity process powerful way to organize or... Long as me to start vouching for affinity walls: 1 in.. Generate ideas, typically about a complex project for better understanding refer to below. Relevant group this provides an opportunity to have been developed by educators in field, adapted by Peterson-Veatch. → each response is clearly written on them. mapping After you ’ re feeling ; are they a... Are responsible affinity mapping example marketing a number of new 7 QC Tools or we can make one duplicate and. The table more groupings that roll into a natural or common relationships are on! Open dialogue a pping is a very useful Management and Planning Tools the KJ method contains the words! Products for your company words into columns and find that the heading that contains most! The term affinity diagram is the act of discussing with a visual view their! Require the word to appear in more than one column or groups and a heading card is placed above column...